Refund policy

Refunds and the 30 days

Try every flavor. If none of them are for you, we refund the order. Keep the tubes — there is nothing to send back, and we will not ask you why.

That is the whole policy. Everything below is only the practical detail.

How to ask for a refund

Email us at hey@drinkwatt.com, or write to us through our contact page, within 30 days of your order arriving, and include your order number. You do not need a reason, a photograph, or an unopened package. We will confirm by email and process it the same working day wherever we can.

What you get back

Everything you paid, including any shipping you were charged. There is no restocking charge, no handling fee and no deduction of any kind.

The money goes back to the card or account you paid with. Your bank decides how quickly it appears — usually 3 to 5 working days, occasionally up to ten.

Do I have to send anything back?

No. Not the tubes, not the tablets you have left, not the box. Sending a used food product back costs more than it is worth to everyone involved, and asking you to do it would make the guarantee a formality rather than a real one. Keep it, bin it, pass it to a friend.

If you ordered a bundle

The same 30 days applies, and it runs from the day your order arrived. A free tube that came with a bundle is part of the order — you keep it, and it is not deducted from your refund.

Damaged, wrong, or never arrived

Email us and we will replace it or refund it, whichever you prefer. This is not limited to 30 days and it does not use up your guarantee.

Cancelling a preorder before it ships

You may cancel anytime before shipment for a full refund, including any shipping charge, to your original payment method. Email hey@drinkwatt.com with your order number. The 30-day taste guarantee starts when your order arrives, not when you place your preorder.

Your rights

Nothing here reduces any right you have under the consumer law of your own country. Where that law gives you more than this policy does, that law applies.